Refund policy

~RETURN & REFUND POLICY
At VÉLORA, we want you to have a smooth shopping experience.

~Returns
Eligible products can be returned within 3 days of delivery. Some products may not be eligible for return.

~Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact VÉLORA with your order number and clear photos or videos of the issue.

~Return Shipping
For eligible returns, return-shipping arrangements will be communicated when your request is reviewed.

~Refunds
Approved refunds will be processed according to the applicable return conditions. The time for the refund to appear may vary depending on your payment provider.

~Cancellations
You can request cancellation until your order has been fulfilled. Once an order has been fulfilled or shipped, cancellation may no longer be available.

~How to Request a Return or Cancellation
Sign in to your VÉLORA customer account using the email associated with your order. Open Orders, select the relevant order, and choose the available Return or Cancel option. Follow the instructions to submit your request.

~Need Help?
Contact VÉLORA with your order number and we'll be happy to assist.